Mitch Wallis on stage at the AHC Leadership Summit
Australian Hairdressing Council Real Conversations mw.
By popular demand
The Australian Hairdressing Council presents

Real Conversations Leadership Series 2026: a six-week live leadership intensive with Mitch Wallis.

The hardest part about being a leader in hair isn't the cutting, styling or products. It's people.

Connection isn't a personality trait, it's the most important skill in business.
Make it your super power.

One time only. Limited seats available
Get your seat - $497 + GST
Early bird pricing ends 16 September
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Six live Monday sessions·Replay included·Exclusive to AHC members

Open to AHC members only - not a member yet? Become a member here.

A 60-second welcome from Mitch
Welcome trailer poster - Mitch Wallis on the summit stage
Press play

This is not mental health training.

This is hardcore people-management capability - the EQ muscle that will carry your business through the next five to ten years alongside AI.

This is not: mental health first aid, a tick-box compliance session, sitting in a circle talking about feelings.

This is: retention, performance, culture, psychosocial risk: every one of them runs on how well you handle a hard conversation.

The problem this solves

Nobody trained you for this part.

You became a leader because you were brilliant at the craft. Then the job changed.

Tap every line that sounds like your Monday

Avoiding the performance conversation you've been putting off for weeks

The senior stylist who's halfway out the door

You're the owner, the manager, the HR department and the shoulder to cry on - all before lunch

Your team brings you their problems, and nobody ever trained you what to do with them

You want to be respected as a leader, not just liked as a mate

You're carrying everyone else's load and quietly running on empty

If you tapped even two of those, you're exactly who this was built for.

Every one of those moments is a conversation. And conversations are a skill, not a personality trait.

#1

Connection is the #1 predictor of team performance - and 69% of people have left a job to escape a manager.

Who it's for

Built for the people who lead people.

Salon owners

Carrying the business and the team

General managers

Running the floor and the culture

Industry partner leaders

Leading teams that serve salons every day

People managers

Anyone whose Monday includes someone else's problems

This isn't for your whole team. It's for the person the team looks to.

The framework

ELSA-B: a clear, sequential model for emotionally complex conversations.

E
Engage

Start conversations that actually open people up

L
Listen

Connect so deeply they feel understood, not just heard

S
Safety

Respond like a pro when the stakes are high

A
Action

Help people move forward without trying to “fix” them

B
Boundaries

Support others without burning out

The ultimate path to supporting someone through emotional pain

A proven five-step framework shown to improve connection skills by up to 4x

How to be therapeutic, without being a therapist
The six weeks

Six Mondays. A visible journey.

01
The FoundationsMon 28 Sep

Discover your primary connection mistake, rewire your understanding of the science of support, and delve into attachment style theory that opens your mind to how we rewire unhelpful instincts.

02
EngageMon 12 Oct

Learn the exact words, cues, and timing to build immediate trust - so your people feel safe enough to talk, and you’re ready to spot the signs that someone might be silently struggling.

03
ListenMon 19 Oct

Master evidence-based listening techniques that build psychological safety, emotional resonance, and meaningful rapport - even in high-pressure environments.

04
SafetyMon 26 Oct

Know exactly what to do (and what not to do) when someone is in crisis. Learn to navigate risk, protect privacy, and confidently manage sensitive disclosures without overstepping.

05
ActionMon 9 Nov

Discover how to support others through challenge by coaching instead of rescuing - empowering them to take control while you guide with confidence, clarity, and compassion.

06
Boundaries + CommitmentsMon 16 Nov

Let go of guilt, over-functioning, and blurred emotional lines. Learn how to be deeply caring and sustainably well - so you can keep showing up without losing yourself.

Sixty minutes live each Monday, 4:30pm Sydney time, with an optional half hour of open Q&A after.
Can't make one live? The replay lands next morning.

The value stack

Everything you get. One price.

Core program plus the bonuses. No upcharge. Built in.

01 · The program
Six live sessions with Mitch - Mondays, 4:30-5:30pm Sydney time, one national cohort
Optional 30-minute open Q&A after every session for those who want to stay and go deeper
Every session recorded - replays land next morning, yours to rewatch all year
02 · The kit - shipped to your door, anywhere in Australia
Real Conversations book held in hand
The Series Workbook
The RC Pocket Guide
Real Conversations - Mitch's book, the full framework, yours to keep
The Series Workbook - built for this program: reflection prompts, exercises, your commitment plan
The RC Pocket Guide - the framework that fits behind the till, for the moment before the conversation that matters

Not a USB. Not a QR code. Things you can hold, write in, and reach for before the hard conversation.

03 · The diagnostic

The Real Conversations diagnostic - know your conversation blind spot before week one, and measure the shift after week six.

04 · 12 months of the Real Conversations Academy - included
Monthly live Practice Labs - guided rehearsal of the skills, because conversations are trained in the doing
The Hub - the on-demand library of tools, templates and refreshers, whenever the hard moment is tomorrow
A national community of leaders practising the same language you are
A Real Conversations Academy live session

The six weeks build the skill. The Academy keeps it alive for a year.

Capability assessment certificate
05 · The credential - optional

The capability assessment + certificate - signpost to your salon and the industry that you're trained and ready to lead the hard conversations.

Real Conversations Leadership Series 2026 - a 6-week live leadership intensive with Mitch Wallis.
AHC member price
Valued at $1,500
$497+ GST per person

Standard corporate rate is up to $1,500 per person for this same program. For a limited time receive a special RUOK Day price 66% off market rate.

The no-risk guarantee

If you feel this isn't for you after session 1, we will refund 100% of your money back within 24 hours. Sign up now, no risk, other than missing out on your spot.

Get your seat - $497 + GST
A chance to change the direction of your life, and your business
Lifelong invaluable lessons that improve you as a leader, parent, partner, human
Direct access to a global thought leader and creator of Real Conversations®
Strengthen relationships and form new connections within your industry and peer group
An opportunity to work on your own mental health, not just help others
Resources pack sent direct to your door
A year of deep support with coaching and growth
Watch what real people have to say about the training
Real Conversations at Work sizzle reel

“The best professional learning I've ever done, by far

About Mitch

The speaker your summit couldn't stop talking about.

Mitch Wallis is a psychology thought leader (Masters in Psychology, Columbia University), author of Real Conversations, and the keynote that headlined the AHC Leadership Summit 2026 at the Ivy Ballroom.

He has trained 10,000+ people across 200+ organisations on four continents - and gives most of his IP away free through his charity. This program is where the full method lives.

Mitch Wallis speaking at the summit
Proof

What leaders say.

10,000+
People trained
200+
Organisations
9.5/10
Average satisfaction
99.6%
Would recommend

The same training trusted by KPMG, Lendlease and Amex - rebuilt for the people who run salons.

“Mitch Wallis is the real deal. He is the definition of culture transformation.”

Lainie Cassidy
Lainie Cassidy
KPMG
KPMG

“We hired Mitch to move past just talking about technology and AI, to real connection and real conversations. Everyone was on the edge of their seats. It really paid off.”

Shaun Feely
Shaun Feely
Managing Director · SCI Insurance
SCI Insurance

“Mitch resonated in a way we hadn't been able to get through in the past.”

Steven Worrall
Steven Worrall
CEO · Microsoft Australia
Microsoft

“Every single time he comes to speak, I have so many people running out to me telling me how great it was.”

Felicity Ross
Felicity Ross
Head of Corporate Affairs · NBN
NBN
Trusted by leading organisations across Australia, Asia, Europe and North America
Client logos including KPMG, Microsoft, Lendlease and American Express

Listen to the impact from business leaders on how it's changed their workplace culture

Real Conversations video
Press play
AHC
Members only

Exclusively for AHC members. That's the point.

This program isn't discounted for AHC members - it's reserved for them. If you're a member, your seat is waiting. If you're not, this is one more reason the membership pays for itself: join AHC, then take your seat.

AHC members

Your seat is waiting.

Get your seat - $497 + GST
Not a member yet

Join AHC, then take your seat.

Join AHC to unlock access
The details

Zero reasons to come back later.

Kick-off
Monday 28 September 2026
The six Mondays
28 Sep · 12 Oct · 19 Oct · 26 Oct · 9 Nov · 16 Nov
Session time
4:30-5:30pm Sydney time, with optional open Q&A to 6:00pm
State times
QLD 3:30pm · SA 4:00pm · WA 1:30pm (sessions two to six; session one, before daylight saving: QLD 4:30pm · SA 4:00pm · WA 2:30pm)
Format
Live online · one national cohort
Replays
Every session recorded - the replay lands next morning
The kit
Ships on registration, anywhere in Australia
Payment
Tax invoice issued at checkout · $497 + GST
Get your seat - $497 + GST
FAQ

The last five objections.

I'm not an AHC member - can I still join?

Membership is the door. Join AHC first, then grab your seat - most salons find the membership pays for itself well beyond this program.

What if I can't make a session live?

Every session is recorded and the replay lands the next morning. Life on the floor happens - you won't fall behind.

Is this a mental health course?

No. It's leadership training. You'll get better at the human conversations leadership actually involves - performance, retention, pressure, boundaries - without playing therapist to anyone.

Who should attend from my salon?

The people who lead people - owners, managers, and anyone your team looks to. It's deliberately not a whole-team program.

What arrives in the mail?

Mitch's book, the Series Workbook and the RC Pocket Guide, shipped to your door anywhere in Australia before week one.

Can I get an invoice for my business?

Yes - a tax invoice is issued automatically at checkout, and the ticket is $497 + GST.

What's the refund policy?

If you feel this isn't for you after session 1, we will refund 100% of your money back within 24 hours. No questions asked.

Mitch Wallis on stage
Real Conversations Leadership Series · 2026

One cohort. One industry. This year.

There is one national intake of this program in 2026. Six Mondays from 28 September, your whole industry learning the same language at the same time - and you in the room where it happens.

Get your seat - $497 + GST
Kit ships on registration. Seats close before week one.